gojek77Privacy Policy

This page describes what we collect when you use gojek77 and how we keep that data protected. We recognize that privacy is foundational to trust — your account credentials, transaction history, and personal identity are sensitive. We treat them as such, encrypting them in transit and at rest, and sharing them only where necessary for payment processing, regulatory compliance, or account security.

We at gojek77 do not sell your data to advertisers, brokers, or marketing firms. We do not track you across other websites using cookies or pixels. We do not retain your information longer than we need to fulfil the services you request. This policy sets out exactly what we collect, why, how long we keep it, and your rights to access, correct, or delete it.

Our privacy practices apply to all users accessing gojek77 from any device — Android app, iOS browser, or desktop. If you have questions after reading this policy, our support team is available to clarify any section.

What We Collect on gojek77

We collect information in three categories. First, identity data: when you register, we ask for your full legal name, date of birth, email address, phone number, and a copy of your valid ID (passport, national ID, or driver's licence). We use this data to verify your account, prevent fraud, and comply with anti-money-laundering regulations. We do not share this data with payment processors — we keep it in our own secure database and delete it if you request account closure.

Second, transaction data: every deposit, withdrawal, and game result is logged. We record the amount, the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank), the timestamp, and the outcome. We retain this data indefinitely — it is your permanent account history and proof of play. We use it to detect fraud, settle disputes, and comply with audits. We do not share it with third parties except where required by law or court order.

Third, device and usage data: when you access gojek77, we log your IP address, device type (Android, iOS, or desktop), app version, and general location (country or region, not city-level). We use this data to detect unauthorized access, improve app performance, and debug technical issues. We do not share it with advertisers or analytics firms; we use it only internally.

How We Use Data on gojek77

We use your data for five purposes. First, service delivery: we need your account information to process your deposits, settle your payouts, and maintain your game history. Second, security: we review IP addresses and login patterns to detect fraud, account takeover, and collusion. If we spot suspicious activity, we may freeze your account temporarily pending investigation.

Third, compliance: we are required by Indonesian financial regulations to verify your identity and keep records of transactions above certain thresholds. We provide this data to authorities only when compelled by law — never voluntarily. Fourth, communication: we use your email or phone to notify you of deposits, withdrawals, account changes, or security alerts. You can opt out of non-essential notifications in your account settings.

Fifth, improvement: we analyze usage patterns to identify bugs, slow features, or payment-method issues. We do not use this data for marketing or to build profiles. We never share aggregated usage data with advertisers.

Third Parties on gojek77

We share your data with payment processors only — the banks and wallet providers that handle your deposits and withdrawals. When you deposit via mobile banking, local payment, online payment, e-wallet, or mobile bankingthose providers receive your name, phone number, and transaction amount. When you transfer via local payment, online payment, e-wallet, or mobile banking, those banks receive the same. These third parties have their own privacy policies; we recommend reviewing them.

We do not share your account data with game developers (they receive only anonymized session statistics), with our hosting provider (they see encrypted databases, not account contents), or with any other vendor. If we ever needed to share data beyond payment processors, we would update this policy and notify you first.

Your Rights on gojek77

You have the right to access your data anytime by logging into your account and viewing your profile, transaction history, and settings. You have the right to correct any inaccurate information — if your name or email is wrong, contact our support team and we will update it within one business day. You have the right to delete your account and all associated data (except transaction records, which we retain for compliance); we process deletions within seven days.

You have the right to request a copy of all data we hold about you in a portable format (typically a spreadsheet or JSON file). We provide this within fourteen days, free of charge. You have the right to opt out of non-essential communications — login alerts, for example, are essential, but promotional emails are optional and can be disabled in settings.

How Long We Keep Your Data

We retain transaction data indefinitely. This is your account history and proof of play; it is yours permanently. We retain identity data as long as your account is active. If you close your account, we delete identity data within thirty days, except where law requires us to retain it for tax or fraud-investigation purposes — in which case we keep it for a maximum of seven years, then delete it permanently.

We retain IP address and device logs for ninety days, then automatically delete them. If we detect fraud or security breach, we may retain logs longer for investigation. We notify you if this occurs.

Contact Us About Privacy on gojek77

If you have questions about this privacy policy, wish to exercise any of your rights, or believe we have misused your data, contact our support team. We respond to privacy inquiries within five business days. You can also request a formal data-protection complaint with the relevant Indonesian authority if you believe we have violated applicable law.

We at gojek77 may update this privacy policy from time to time — for example, if we add a new payment method or change our data-retention practices. We will notify you of material changes by email at least fourteen days before they take effect. Your continued use of gojek77 after notification means you accept the updated policy. If you disagree with any change, you have the right to close your account before the new policy takes effect.

Our privacy commitment is simple: your data is yours. We protect it, we do not sell it, and we respect your rights to access and control it. If at any point we fail to meet that standard, we will correct it immediately.